Frequently Asked Questions

|  Invitations  |  Decorations & Linen   |  Other FAQs   |  Terms & Conditions   |

 

Invitations

Do you have a brochure or a printed catalogue?
Our website is our catalog. We do not have printed catalogs as they are very costly to print. This is just one of the many ways that we keep our prices as low as possible for our customers. Because all our invitations are custom-made and we constantly add new designs to our inventory, we highly suggest you make an appointment with us to view all our works and to discuss the design we can create for you.


Can you mail the invitations directly to our guests?
If you would like us to mail (all or part of) your invitations to your guests, postage and a handling fee of $0.25 will be charged on each invitation sent out.


Will I get those tissue things included with my invitation?
No. The tradition of a tissue was originated when the ink needed time to dry - eventually people started leaving the tissues in. When we print the invitations with our printer, no drying time is needed.


Can you print foreign language letters or characters?
We have printed in English, French, Chinese, Greek and Italian. If you can provide us with an electronic version of the exact print you would like on your cards and invitations, we can print in other languages as well.


Are there any printing limitations I should be aware of?
We reserve the right not to print any copy that may be considered harassing, profane, or abusive in nature. If the print is in a language other than English, French, or Chinese, it is the responsibility of the customer to ensure that the print does not contain harassing, profane, or abusive content. A Timeless Celebration is not held responsible should there be any complaint.


What happens if rental items are damaged?
The Customer assumes full responsibility for all rented items, including their safe and proper use, operation, maintenance, and return.  The Customer is responsible for all losses, damages or repairs.  All items have a replacement value of (7) seven times the rental value, plus applicable taxes, when not returned, found at time of pick up, or in a condition that has permanently altered its proper use or appearance.  Third parties (ie. guests, event/wedding planners, hosting facility, caterers, etc…) cannot be held responsible for payment of lost or damaged items.

Decorations & Linen

What do we need to do to reserve what we want for the date needed?
A 50% non refundable initial payment and a signed agreement are required to secure rental items on the requested date.  The remaining balance is due 2 weeks prior to the event date.  The full payment is required if the order is placed within 2 weeks of the event date.


When do we have to confirm our final count?
The final numbers is required no later than (2) two weeks prior to the event date.  But please notify us of any changes along the way as soon as modifications are known.  After the final count deadline, the quantity on the contract will be billed and if any additional decorations are required, there is no guarantee on availabilities.Additions within (2) two weeks of the event may be added if the item(s) are available.  If additional items are not available, it is possible to have them shipped in from another location.  Extra fees will be charged, the amount will depend on the item, quantity and date of the event.  Extra shipping costs or rushed delivery fees will also be charged for delivery locations outside of the Montreal area.


Is a security deposit needed?
Yes, a cheque for a minimum of $300 security deposit is required upon reservation.  More than $300 might be required for larger rental contracts.  The cheque will be returned to The Customer after the event if all rented items are returned undamaged.


We don't need delivery or pickup.  When can we pickup our rentals from your office?
Pickups are on Thursday and returns are on Mondays. An appointment must be arranged prior to pickup and return.


What is your cancellation policy?
Reservations must be cancelled a minimum of 14 days prior to the date of the function to avoid full charge of the contract.  The 50% initial payment is non-refundable.  Cancellations can only be made by The Customer or The Contracted Party noted on file.  Third party cancellations will not be accepted.

 

Other FAQs

For free deliveries and pickup, what is considered "within the Montreal Area"?
Beaconsfield, Côte Saint-Luc, Dollard-des-Ormeaux, Dorval, Hampstead, Kirkland, Laval, Montreal, Montreal Est, Montreal West, Mount Royal, Pierrefonds, Pointe-Claire, Sainte-Dorothée, Sainte-Anne-de-Bellevue, St. Leonard, Westmount. For locations outside of these areas, the transportation charge is $0.50 per km and a minimum of $50 one way.

Terms & Conditions

Privacy
Personal privacy is not only important, it is a personal right. Please be assured that any information you submit to A Timeless Celebration will be kept absolutely confidential. Our clients' personal information is never shared with or sold to anyone. We will only use your information as necessary to complete your order, such as creating wording for your invitations, and processing your order for shipping. We value your trust and respect your privacy.We will from time to time update our website and may include pictures of any customized product on our website as a sample for other customers. We will use caution not to include any contact information, with the exception of name.


Pricing Policy
We reserve the right to make any price adjustments without prior notice. Occasionally, we may need to change prices based on operations, suppliers, and production cost increases.  Please note that all prices quoted on this website is in Canadian Dollars.


Shipping
We are not responsible for any shipping costs. Customers should contact us to request a shipping quote when they are ready to order. Shipping depends on the weight and size of the products being shipped.Please understand that delays may occur due to weather conditions, product availability, or other conditions. We will do our best to inform you of any delay in shipping your order. We are also not responsible for lost shipments or due to the event that the package arrives damaged by the courier service.


Return Policy
Unfortunately, due to the custom nature of the invitations, stationeries and any other personalized products, there are no refunds and custom-made products are non-returnable, unless of course there's an error on our part . We will take every measure to ensure that our products meet your expectations. If there is an error on your order, please contact us within 3 business days after receiving your order, so that we may correct the error. Orders that need to be reproduced will be given priority attention. If the error is our mistake, reprint, reproduction, and shipping costs will not be charged to the customer.A Timeless Celebration will happily issue a refund to non-customized products if both of the following conditions are met:

1. Items are returned within 7 days of receipt. Refunds must be pre-approved by A Timeless Celebration prior to return shipping. Refunds will not be issued for orders returned that have not been pre-approved.
2. Items are returned in the original packaging and have not been used or damaged. A Timeless Celebration has sole discretion to determine whether the items are in returnable condition - if items received do not meet our standards they will be sent back immediately and no refund will be issued. Please ensure your returns are packaged carefully and consider insuring them through your shipper as we cannot issue refunds for any product that is damaged during return shipment.

Please note that refunds for non-customized products are for the cost of items only; no refunds will be issued for shipping charges, customs or duties. Any customs/duties incurred from your returns will be deducted from your refund. Shipping arrangements and costs of returning the product are the sole responsibility of the customer. A 20% re-stocking fee will be deducted from your refund.