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frequently asked questions

| Invitations | Wedding Gowns | Others |

invitations faq

Do you have a brochure or a printed catalogue?
Our website is our catalog. We do not have printed catalogs as they are very costly to print. This is just one of the many ways that we keep our prices as low as possible for our customers.

Do you do other invitations?
Of course! We don't just do wedding invitations, we can customize your invitations for just about any event. Just choose from any of the designs available and let us know how you would like to customize it!

Can you mail the invitations directly to our guests?
We can print addresses on envelopes for a $30 set up fee. If you would like us to mail (all or part of) your invitations to your guests, postage and a handling fee of $0.10 will be charged on each invitation sent out.

Do I need to get an inner envelope?
If you wish to have inner envelopes we offer them. Most brides today do not have double envelopes for their invitations. The tradition of an inner envelope is from pre-post office days when invitations were delivered by footmen. Because of the nature of the job, the footmen's hands were often dirty. And back in those days when we all had servants that received the mail, the servant would remove the invitation from the dirty outer envelope and then present you with the invitation only in the clean inner envelope

Will I get those tissue things included with my invitation?
No. The tradition of a tissue was originated when the ink needed time to dry - eventually people started leaving the tissues in. When we print the invitations with our printer, no drying time is needed.

Will the invitation be assembled when I receive them?
Depending on your preference. We can put the invitation and inserts in separate stacks, or for a handling fee, we can assembling them for you and even mail them out on your behalf.

Can you print foreign language letters or characters?
We can print in English, French, Chinese or Greek. If you can provide us with an electronic version of the exact print you would like on your cards and invitations, we can print in other languages as well. Please remember that we are not responsible for typos in foreign languages as we print exactly what our customers give us.

Are there any printing limitations I should be aware of?
We reserve the right not to print any copy that may be considered harassing, profane, or abusive in nature. If the print is in a language other than English, French, or Chinese, it is the responsibility of the customer to ensure that the print does not contain harassing, profane, or abusive content. A Timeless Celebration is not held responsible should there be any complaint.

Are your Cards available for wholesale?
Absolutely! Please contact us so that we can discuss your needs.

 

wedding gowns faq

How do I know what size to order?
Remember never to go with your normal dress size. We HIGHLY recommend that you go to a professional seamstress to have your measurements taken. If not, please follow the size charts below. Please make sure you refer to the correct size chart for the Cindy Collection, the Alicia Collection or the chart for customized gowns from your photos.

If you are in between two sizes, order the larger one because it is always easier to take in than to add on. If your gown is part of the Cindy Collection and your bust is 34 inches but your hips are 38.5 inches, order the correct size (size 8) that fits your hips, then the bust can be taken in by a seamstress.

 

ALICIA COLLECTION Size Chart (Inches)

4
6
8
10
12
14
16
18
20
22
24
26
Bust
32
33 34 36 38 40 42 44 46 48 50 53
Waist
25 26 27 29 31 33 35 37 39 41 43 46
Hips
36 37 38 40 42 44 46 48 50 52 54 57
Shoulder to Hem
58 58 58 59 59 59 59 59 59 60 60 60

CUSTOMIZED FROM YOUR PHOTOS (Centimeters)

0 2 4 6 8 10 12 14 16 18 20 22 24
Bust
71 76 79 83 86 90 94 98 102 105 109 113 117
Waist
56 60 64 68 71 75 79 83 87 90 94 98 102
Hips
78 81 85 89 93 97 101 105 108 102 116 119 123
Shoulder to Hem
Please provide measurement.

 


Again, In order to have the best possible measurements, We HIGHLY recommend that you go to a professional seamstress to have your measurements taken before buying any gown online.

1) Strapless (or upper bust)-Just above your bust.

2a) 1 Bust-Not your bra size! Take the tape around your back and bring it across the fullest part of your bust. Your arms should be relaxed, down at your sides. You must wear a bra when taking this measurement.
2b) 2 Udder bust-Just under your bust.
2c) 3 Bra cup size

3) Waist- This is the smallest part of your waist. Typically it's an inch or so above your belly button. Also known as the natural waistline.

4) Hips- This is the widest part of your hips, across the hipbone. Measurement is taken approximately 7 inches below the natural waistline. This measurement is not needed for full gowns.

5) Shoulder to feet: This is the length from your shoulder to your feet. You should stand upright without your shoes and your feet should keep together. Let the tape across your bust in the front and drop naturally.

6) Shoulder to Apex: This is the length from your shoulder to your nipple.

7) Shoulder to Belly Button: This is the length from your shoulder to your belly button.

8) Shoulder to Shoulder: Only needed for dress with sleeves. This is the width of your shoulder.

9) Apex to Apex: This is the distance between your two nipples.

10) Up Arm Perimeter: Only needed for style with sleeves. Take the tape around your up arm and bring it across the fullest part of your arm.

11) Neck Perimeter: Only needed for styles with necklace.

12) Shoulder to Wrist: Only needed for style with sleeves

13) Height without shoes: From head to feet without shoes

 

How long does it take to make my wedding gown?
All wedding and bridesmaids dresses will be delivered to your door within 8-10 weeks. Please order as far ahead of your wedding as possible and allow plenty of time for fittings and alternations.

What if my wedding is soon and cannot wait 8 weeks for my gown?
We can rush order your gown for you in 10 days for an extra charge of 50%. You must contact us so that we can check if there is enough time to rush production for you, especially during the busiest times of the year.

What is the deposit for my wedding gown?
Full payment including shippin is required before we start producing your wedding gown or dresses.

What is the shipping cost for my gown?
The shipping for one gown is $40 to anywhere in North America, Europe and Australia. Each additional gown or dress is $20.

What is your refund policy?
Please place your order carefully with the correct measurements and size. We cannot cancel or change an order once it is processed.

You will receive the same bridal gown you ordered, brand new. If the gown delivered to you is not the grown you ordered (same size, colour, style), we will either repair or replace the gown for you at no extra cost. If this is the case, please do not alter the gown in any way. Otherwise, we will not be able to repair or replace your gown at our cost.

We are aPaypal Verified Member. if you pay us through Paypal, all items you purchase from us are insured by Paypal Buyer Protection Program.

 

others

I am looking for a particular product but you do not have it, what can I do?
You can definitely let us know and we will try our utmost to find the product you are looking for and will guarantee a low price.

Do you have other questions? Contact us!

 

 

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