Privacy
Personal privacy is not only important, it is a personal right. Please be assured that any information you submit to A Timeless Celebration will be kept absolutely confidential. Our clients' personal information is never shared with or sold to anyone. We will only use your information as necessary to complete your order, such as creating wording for your invitations, and processing your order for shipping. We do not need your credit card information as your payments will be paid through PayPal (for US customers) or email transfer (for Canadian customers), personal cheques, or money order sent through the mail. We value your trust and respect your privacy.
We will from time to time update our website and may include pictures of any customized product on our website as a sample for other customers. We will use caution not to include any contact information, with the exception of name.
Pricing Policy
We reserve the right to make any price adjustments without prior notice. Occasionally, we may need to change prices based on operations, suppliers, and production cost increases.
Please note that all prices quoted on this website is in Canadian Dollars.
Orders
There is a minimum of 25 Invitations or Announcements per order. When we receive an order, we reserve the right to refuse the order or limit the quantity on any item during busy weeks.
Due to the individual handcrafted nature of our products, no product will be exactly the same as pictured on our website, which makes each item unique. If a part of the product is not in stock, we reserve the right to substitute the part and customers will be notified prior to production. If the substitution has a higher cost than the original material, the price will be adjusted accordingly and customers are fully responsible for the price difference.
If a customer is late on responding and providing certain information, A Timeless Celebration is not responsible for not meeting any time restraints. Proofs have to be reviewed very thoroughly. After signing the proofs, any requests for changes can be very costly.
Shipping
We are not responsible for any shipping costs. Customers should contact us to request a shipping quote when they are ready to order. Shipping depends on the weight and size of the products being shipped.
Please understand that delays may occur due to weather conditions, product availability, or other conditions. We will do our best to inform you of any delay in shipping your order. We are also not responsible for lost shipments or due to the event that the package arrives damaged by the courier service.
Return Policy
Unfortunately, due to the custom nature of the cards, invitations and any other personalized products, there are no refunds and custom-made products are non-returnable, unless of course there's an error on our part. We will take every measure to ensure that our products meet your expectations. If there is an error on your order, please contact us within 3 business days after receiving your order, so that we may correct the error. Orders that need to be reproduced will be given priority attention. If the error is our mistake, reprint, reproduction, and shipping costs will not be charged to the customer.
A Timeless Celebration will happily issue a refund to non-customized products if both of the following conditions are met:
- Items are returned within 7 days of receipt. Refunds must be pre-approved by A Timeless Celebration prior to return shipping. Refunds will not be issued for orders returned that have not been pre-approved.
- Items are returned in the original packaging and have not been used or damaged. A Timeless Celebration has sole discretion to determine whether the items are in returnable condition - if items received do not meet our standards they will be sent back immediately and no refund will be issued. Please ensure your returns are packaged carefully and consider insuring them through your shipper as we cannot issue refunds for any product that is damaged during return shipment.
Please note that refunds for non-customized products are for the cost of items only; no refunds will be issued for shipping charges, customs or duties. Any customs/duties incurred from your returns will be deducted from your refund. Shipping arrangements and costs of returning the product are the sole responsibility of the customer. A 15% re-stocking fee will be deducted from your refund.
